Welcome To The Crystal Cavern

FAQs

Bayshore and Sayville, NY
While I strive to ensure my customers satisfaction please make sure to read the Crystal Caverns policy below before placing an order. Please note that all custom orders, candles and perfumes are final sale and cannot be returned, but can be exchanged for store credit. If your item arrived damaged please note that you must file a claim with the United States Postal Service. The Crystal Cavern will not provide a refund in the form of shop items or credit for items damaged by transit. All crystal jewelry, crowns, spheres, palmstones and tumbles are eligible for return or exchange within fourteen days of sale.
Crystal orders will ship within 3 days of purchase. Custom orders such as candles, crowns, bath products and ritual oils will take anywhere from 2 to 10 days to create and ship depending on quantity and type. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
The checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or at thecrystalcavernshop@gmail.com